24/7 Support Desk

Help Center & Member Assistance

Need guidance regarding profile verification, photo uploads, membership payment approvals, or proposal management? We are here to assist you.

Registration & Profile Creation

Learn about mandatory candidate photo guidelines, short bio writing tips, and how our anti-contact filter safeguards your privacy.

  • Authentic portrait photo is required
  • No phone/email allowed in short bio
  • Automatic real-time bio validation

24-Hour Verification Process

Why does profile activation take 24 hours? Understand our screening protocol, document validation, and remaining time countdowns.

  • Manual staff review of candidate details
  • Scheduled auto-activation after 24 hours
  • Login feedback with remaining hours count

Membership Rates & Payment

Explore premium plan tiers, PKR pricing, and payment instructions via Bank Transfer, EasyPaisa, and JazzCash.

  • Standard, Gold & Platinum tier rates
  • Submitting transaction ID for approval
  • Quick admin approval of receipts

Proposals & Quick Search

How to find compatible partners using our prominent quick search by Caste, City & Profession, and how guest-locked search works.

  • Quick search by Caste, City & Profession
  • Proposals visible to registered members
  • Sending interests to prospective matches

Privacy, Reporting & Safety

How we keep matrimonial interactions halal and safe. Report suspicious profiles, block unwanted users, and manage privacy.

  • Reporting fake or inappropriate profiles
  • Gated contact views for verified members
  • Immediate suspension of policy violators

Account Access & Settings

Troubleshoot login issues, reset lost passwords, update personal information, or manage notifications from your user dashboard.

  • Updating your profile details & photos
  • Secure password change from profile
  • Deactivating or closing your account

Need Immediate Personalized Support?

Connect directly with our WhatsApp Matchmaking Helpline or email our support staff.

WhatsApp Help Send Ticket
Rishta Advisor